Help center: A little guidance. A clearer choice.
Find answers about measuring, delivery, returns and warranty, or send a question about your project.
Help topics
Measuring your opening
How to measure a finished opening, what each product’s fitting range means, and how to ask a professional.
Delivery
How an order travels from the factory to GLASSCORE and then to you, and what each tracking step means.
Returns
The returns policy, if one has been published, and whether it has been approved.
Warranty
The warranty terms, if they have been published, and whether they have been approved.
Product questions
Ask about a product, a finish or a part number with a support request. It is stored with a reference.
Custom projects
For a glass piece the catalog does not cover. A request with a reference — no price is produced from the form.
Ordering and order tracking
What happens after you place an order, and the six customer tracking steps in order.
For trade and professionals
Part-number search, project lists, saved specifications and multi-line enquiries.
Planning your project?
Start with the measurements. The measuring guide shows what to measure and what to check, and you can send your figures with a measuring request.
Get measuring helpFrequently asked questions
Short answers taken from this site's help pages. An answer marked as a draft has not been approved by the owner yet.
How do I measure for a shower door?
Measure the finished opening, and take the width at three heights — top, middle and bottom. Keep the smallest figure, measure the height on both sides, and check the walls for plumb and the curb for level.
Draft — not yet approved by the owner.
This page is being prepared. Until it is published, send a support request from the help centre at /help with any question about measuring.
What is the delivery process?
We source your items from our factory partners after you order, then arrange delivery to you. The factory sends your items to GLASSCORE, and GLASSCORE then sends them on to you.
Draft — not yet approved by the owner.
This page is being prepared. GLASSCORE orders your items from the factory after you order, receives them, and then sends them on to you. Until this page is published, send a support request from the help centre at /help with any question about delivery.
Can I return a product if it doesn’t fit?
Draft — not yet approved by the owner.
This page is being prepared. Until it is published, send a support request from the help centre at /help with any question about a return.
What does the warranty cover?
Draft — not yet approved by the owner.
This page is being prepared. Until it is published, send a support request from the help centre at /help with any question about a warranty.
Every product page states its own warranty status.
How do I choose the right finish?
Each product page lists the finishes that product comes in. Choosing a finish selects a different variant, so the part number, price, photograph, availability and delivery estimate on the page change with it.
The swatch next to each finish name is a colour label, not an exact colour match.
Can I ask about custom glass?
Yes — for a piece the catalog does not cover, send a custom glass request. It is stored with a reference. No price, deposit or lead time is produced from the form.
Send a support request
Describe the problem in your own words. The request is stored with a reference you can quote later.
Support contact
Support contact details are not configured yet.
No phone number, email address, opening hours or service territory has been supplied, so none is shown. Use the support request form instead.